Privacy Policy

Last updated: [DATE OF LAUNCH]

Outplay Tree Services Pty Ltd (ABN [ABN PLACEHOLDER]) (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your choices. We aim to handle personal information in line with the Australian Privacy Principles.

What we collect

  • Details you give us: your name, phone number, email address, suburb, job details and any photos you send through our quote form, by phone or by email.
  • Website usage data: we use Google Analytics and Google Tag Manager to understand how people use our site, such as pages visited, device type and approximate location (city level). This uses cookies.
  • Call and click data: we record when someone clicks our phone number, email address or quote form, so we know which pages are helpful. This doesn’t identify you personally.

How we use your information

  • To respond to your enquiry and prepare a quote
  • To arrange, carry out and invoice tree work
  • To contact you about your job
  • To improve our website and services

We don’t sell or rent your personal information, and we don’t add you to a mailing list without your permission.

Who we share it with

We only share your information when we need to, for example with:

  • Service providers who help run our business, such as our email, website hosting and accounting providers
  • Google, for website analytics (usage data only)
  • Your insurer or property manager, if you ask us to
  • Authorities, if we’re required to by law

Some of these providers may store data outside Australia.

Cookies

Our website uses cookies for analytics and to keep the site working properly. You can block or delete cookies in your browser settings. The site will still work, but we won’t be able to measure visits as accurately.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our website uses HTTPS, and form submissions are sent securely. We keep enquiry and job records only as long as we need them for business, tax and legal purposes.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we’re not required to keep it. Contact us using the details below.

Complaints

If you’re concerned about how we’ve handled your information, please contact us first and we’ll try to resolve it. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Outplay Tree Services Pty Ltd
Phone: 0481 724 570
Email: outplaytreeservice@gmail.com

Prototype changes to make at build: the earlier draft linked service pages to service-in-a-city pages (like /tree-removal-brisbane/). Those links are removed for launch and come back when those pages are added. The homepage blog cards stay hidden until the first posts go live.

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